Network Troubleshooting
- For DREN 4 assistance, please call the DREN Network Operations Center (NOC) at 866-662-3736 (866-NOC-DREN), or email the DREN NOC at
This email address is being protected from spambots. You need JavaScript enabled to view it. . - For SDREN assistance (at the unclassified level), please call the SDREN NOC at 703-551-5015, or email the SDREN NOC at
This email address is being protected from spambots. You need JavaScript enabled to view it. . - To contact the DREN Program Office for other questions or new site connection requests, please email
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Exception Requests
- Please review our Ports and Protocols section (located under Forms and Agreements) for instructions on how to submit Ports and Protocols and other service exception requests.
New Service Requests
- Please contact
This email address is being protected from spambots. You need JavaScript enabled to view it. for questions regarding new, upgrade, downgrade, and termination service requests.
Services Available:
- DREN Services – Includes new SDPs, bandwidth upgrades, and additional interfaces
- DREN Cybersecurity Service Provider (CSSP) Services
- Each DREN Enclave must have a certified CSSP. Proof of CSSP alignment is required before service will be connected
- Firewall Services (Optional Service)
- SDREN Services (Must be a DREN SDP installed to receive SDREN services)
- SDREN CSSP Services (Mandatory for SDREN connections)
- Each SDREN Enclave must have a certified CSSP. Proof of CSSP alignment is required before service will be connected
Outreach Services